This Privacy Policy explains how Bitware Technologies Pvt Ltd, which operates the Aigentic Factory brand ("Aigentic Factory", "we", "us", "our"), collects, uses, shares and protects personal data when you visit aigenticfactory.com (the "Website"), request a demo or consultation, ask to hire AI developers, apply to join our team, or use our services.
We are based in Pune, Maharashtra, India and work with clients worldwide. We follow India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and, where they apply to you, the EU General Data Protection Regulation ("GDPR"), the UK GDPR and US state privacy laws such as the California Consumer Privacy Act ("CCPA").
1. Who is responsible for your data
Bitware Technologies Pvt Ltd, Pune, Maharashtra, India, is the data controller (called the "data fiduciary" under the DPDP Act) for personal data collected through the Website.
For any privacy question or request, and as our Grievance Officer under the DPDP Act, contact: aileena@aigenticfactory.com. For job applications, you can also contact recruiter@aigenticfactory.com.
When we set up or run AI agents that process your customers' or employees' data on your behalf, you are the controller of that data and we act as your processor. That processing is governed by our agreement with you and, where needed, a data processing agreement.
2. Personal data we collect
When you request a demo or consultation
- Full name, email address and mobile number.
- The agent or service you are interested in.
- Your browser's time zone, the page you submitted the form from and the date and time of submission.
When you ask to hire AI developers
- Name, work email, mobile number, company, the role you need, engagement type, number of developers, start date and any project brief you write.
When you apply to join our team
- Name, email, mobile number, city and country, the role you apply for, experience, skills, availability, LinkedIn, GitHub or portfolio links and any note you add.
- Your resume (CV), including anything you choose to include in it.
Please do not include sensitive information such as health details, religion, government ID numbers or bank details in forms or resumes. We do not need it.
When we work together
- Business contact and billing details of you and your team.
- Access to the accounts, tools and data needed to set up and support your agents, limited to what you grant us.
- Emails, call notes and other communications with you.
Collected automatically
- Your IP address, used to prevent spam and abuse of our forms.
- Technical data such as browser type, device, pages viewed and referring site, through our web server logs and, only if you consent, analytics tools.
- Cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are used only with your consent.
3. How we use your data and our legal bases
| Purpose | Legal basis |
|---|---|
| Respond to demo, consultation and hiring requests, schedule calls and send confirmation emails | Steps taken at your request before entering into a contract; legitimate interests in responding to business enquiries; under the DPDP Act, the purpose for which you voluntarily provided the data |
| Provide, set up and support the agents and services you buy; supply developers you hire | Performance of a contract |
| Assess job applications, contact shortlisted candidates and keep a talent pool for future roles | Your consent, given on the application form, which you can withdraw at any time |
| Invoicing, accounting, tax and responding to lawful requests from authorities | Legal obligation |
| Keep the Website secure, prevent spam and fraud, and improve our services | Legitimate interests |
| Analytics and marketing cookies, and occasional emails about our services | Your consent, which you can withdraw at any time |
We do not sell personal data. We do not use the content of your forms, your business data or the data processed by your agents to train AI models. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.
4. Who we share data with
- Email delivery: Brevo, based in France, sends our form notifications and confirmation emails.
- Hosting: our web hosting provider stores the Website and the form submissions on its servers.
- Business tools: providers of email, video meetings, calendars, file storage and accounting that we use to run our business.
- Analytics and advertising, only with your consent: Google (Google Analytics, Google Tag Manager), Microsoft (Clarity) and Meta (Facebook Pixel), when we have enabled these tools.
- Fonts: the Website loads fonts from Google Fonts, which receives your IP address when the page loads.
- AI and communication providers: model, telephony and messaging providers (for example OpenAI, Anthropic, Twilio or WhatsApp), only as needed to run agents you have asked us to set up, normally on your own accounts.
- Clients: if you apply to join our team and are matched to a project, we share your profile with that client with your agreement.
- Authorities and advisers: where required by law, or to establish or defend legal claims, and with our professional advisers under confidentiality.
- Business transfers: if our business or the Aigentic Factory brand is sold or merged, personal data may transfer to the new owner under this policy.
Our service providers may only use personal data to provide their services to us and must protect it.
5. International transfers
We are based in India, and our providers may process data in other countries, including the EU and the United States. When we transfer personal data from the European Economic Area, the UK or Switzerland to a country without an adequacy decision, including India, we use the European Commission's Standard Contractual Clauses (with the UK Addendum where relevant) together with appropriate security measures. You can ask us for a copy of the safeguards we use.
6. How long we keep data
- Demo, consultation and hiring requests that don't lead to a contract: up to 24 months after our last contact.
- Job applications and resumes: up to 24 months, so we can contact you about future roles, unless you ask us to delete them sooner.
- Client records, contracts and invoices: as long as Indian tax and company law requires, usually 8 years.
- Access to your systems: removed when the project or support period ends.
- Email and server logs: up to 12 months.
After these periods we delete or anonymise the data.
7. Your rights
Depending on where you live, you have the right to:
- access the personal data we hold about you and receive a copy;
- correct inaccurate or incomplete data, and update your data;
- have your data deleted ("erasure");
- restrict or object to our processing, including direct marketing at any time;
- receive your data in a portable format;
- withdraw consent at any time, without affecting processing that took place before;
- nominate another person to exercise your rights in case of death or incapacity (DPDP Act);
- have your complaint addressed by our Grievance Officer, and complain to a data protection authority, such as the Data Protection Board of India, your EU supervisory authority or the UK Information Commissioner's Office.
To use any of these rights, email aileena@aigenticfactory.com. We may need to confirm your identity. We respond within one month, or sooner where the law requires.
California and other US states: you have the right to know what personal information we collect and why, to delete and correct it, and to opt out of its sale or sharing for cross-context behavioural advertising. We do not sell personal information. If marketing cookies are enabled, you can opt out of sharing at any time through Cookie settings. We will not discriminate against you for using these rights.
8. Security
We protect personal data with HTTPS encryption, restricted access to form submissions and resumes, server folders blocked from public access, strong passwords and the minimum access needed to client systems. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authorities of a personal data breach where the law requires.
9. Children
The Website and our services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.
10. Other websites
The Website links to other websites, such as Bitware Technologies and the tools our agents work with. Their privacy practices are their own, and we encourage you to read their policies.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new date at the top and, for significant changes, notify clients by email.
12. Contact
Bitware Technologies Pvt Ltd (Aigentic Factory)
Pune, Maharashtra, India
Email and Grievance Officer: aileena@aigenticfactory.com
Job applications: recruiter@aigenticfactory.com