Support Chatbot

Answers customer questions on your website and WhatsApp from your own help content, and hands over to a human when needed.

How it works

Customer asksAnswer from docsResolve or hand off

What it does

  • Trained on your website, PDFs and help centre
  • Order and booking lookups
  • Hand-off to your team with full context
  • Works on web chat and WhatsApp

Works with

WhatsAppShopifyZendeskFreshdeskIntercom+ most tools with an API

Who it's for

  • E-commerce stores and online services
  • Businesses getting repeat questions on WhatsApp
  • Support teams that want fewer basic tickets

Example: a customer question

What comes in

Customer on WhatsApp: "Where's my order #4821? Can I change the address?"

What the Support Chatbot does

The agent looks up the order in Shopify, shares the tracking link, explains that the address can't be changed after dispatch per your policy, and offers to connect them with a person. All in under 10 seconds.

Without vs. with the Support Chatbot

Without the agentWith the Support Chatbot
Customers wait hours for simple answersInstant answers, 24/7
Support team repeats the same repliesTeam handles only complex cases
Answers vary between agentsConsistent answers from your own content

What you need to get started

  • Your help content: FAQs, policies, product information
  • Your website and/or WhatsApp Business account
  • Your order system or helpdesk, for live lookups
  • Handover rules for human support

Don't have some of these yet? We help you set them up during onboarding.

From demo to live in 5–7 days

  1. Free demo

    We show the Support Chatbot working and learn about your tools, volumes and goals. You get an exact quote after the call.

  2. Setup on your accounts

    We connect WhatsApp, Shopify, Zendesk and the other tools you use, and configure the agent with your rules, tone and content.

  3. Test with real examples

    We run the agent on your real cases, review the results with you and adjust until it handles them correctly.

  4. Go live with support

    The agent goes live. We monitor it during the first weeks and make improvements based on what we see.

Questions

What if it doesn't know the answer?

It says so and hands over to your team with the conversation so far, instead of guessing.

Which languages does it support?

Most major languages. It replies in the customer's language using your content.

What does "starting from $49" include?

Setup of the Support Chatbot on your accounts with its standard configuration. The final price depends on integrations, volume and customisation, and is confirmed after the free demo.

Can you customise it for our process?

Yes. Most clients ask for changes to the rules, wording or integrations. Bigger changes are quoted as custom development.

Who pays for AI and messaging usage?

Usage from providers such as OpenAI, Anthropic, Twilio or WhatsApp is billed to your own accounts. We help you set them up and estimate monthly costs during the demo.

See the Support Chatbot on a live demo

30 minutes with our team, using examples from your business. No obligation.

Built and supported by Bitware TechnologiesEvery agent is designed, set up and maintained by our own team. You deal with the people who build it.

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