Ticket Resolver

Reads incoming tickets, tags and prioritises them, drafts accurate replies and closes the simple ones automatically.

How it works

New ticketClassify & draftReply

What it does

  • Auto-tagging and priority
  • Draft replies for agent approval
  • Auto-resolves common requests
  • Escalates angry or VIP customers

Works with

ZendeskFreshdeskGmailJira Service Management+ most tools with an API

Who it's for

  • Support teams using Zendesk, Freshdesk or Jira Service Management
  • SaaS companies with growing ticket volume
  • IT helpdesks

Example: an incoming ticket

What comes in

"I was charged twice this month, please refund one payment."

What the Ticket Resolver does

The agent tags it Billing, sets priority High, checks the payment history, drafts a reply confirming the duplicate charge and the refund steps, and leaves it for an agent to send. Password reset tickets it closes on its own.

Without vs. with the Ticket Resolver

Without the agentWith the Ticket Resolver
Tickets sorted by handEvery ticket tagged and prioritised instantly
Agents write each reply from scratchAccurate draft replies ready to send
Simple tickets wait in the queueSimple tickets closed automatically

What you need to get started

  • Access to your helpdesk
  • Your help articles and saved replies
  • Rules for which tickets it may close itself

Don't have some of these yet? We help you set them up during onboarding.

From demo to live in 7–10 days

  1. Free demo

    We show the Ticket Resolver working and learn about your tools, volumes and goals. You get an exact quote after the call.

  2. Setup on your accounts

    We connect Zendesk, Freshdesk, Gmail and the other tools you use, and configure the agent with your rules, tone and content.

  3. Test with real examples

    We run the agent on your real cases, review the results with you and adjust until it handles them correctly.

  4. Go live with support

    The agent goes live. We monitor it during the first weeks and make improvements based on what we see.

Questions

Will it reply to customers without approval?

Only for the ticket types you allow. Everything else is drafted for your team to review.

Does it learn from our past tickets?

Yes. We use your resolved tickets and help articles so replies match how your team answers.

What does "starting from $49" include?

Setup of the Ticket Resolver on your accounts with its standard configuration. The final price depends on integrations, volume and customisation, and is confirmed after the free demo.

Can you customise it for our process?

Yes. Most clients ask for changes to the rules, wording or integrations. Bigger changes are quoted as custom development.

Who pays for AI and messaging usage?

Usage from providers such as OpenAI, Anthropic, Twilio or WhatsApp is billed to your own accounts. We help you set them up and estimate monthly costs during the demo.

See the Ticket Resolver on a live demo

30 minutes with our team, using examples from your business. No obligation.

Built and supported by Bitware TechnologiesEvery agent is designed, set up and maintained by our own team. You deal with the people who build it.

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